Zinnov’s annual C&B Overview which is conducted exclusively for Software Product Development, Semiconductor and Embedded companies provides an in-depth analysis of the prevailing C&B trends in addition to value added services such as Attrition, Retention Strategies ,Talent Pool analysis etc.The report apart from providing a retrospective viewpoint also predicts, based on participant feedback and extrapolation of past data, a future outlook as well. 

Cost continues to be the primary driver for the India captive operations from the HQ perspective. The inability of the captives to showcase additional value restricts their ability to secure larger and better projects. The Value Metrics Concept note is an effort to map and quantify the impact of every activity performed at the captive center to the organization-wide business goals. The scope includes understanding the organization goals and re-prioritizing/modifying/adding metrics at the execution/project level to showcase organization-wide business level impact. This will be a powerful tool to present to senior client contacts and have a strategic dialogue with them, demonstrating the value added by the center and hence making a strong case for more work and higher value work. Further, it will be an educative framework to inculcate the business focus of the delivery teams across the captive centers.

Note:There is no seperate 'Overview' for this report.

Captive centers across verticals are increasing their breadth of operations to showcase additional value. There is a growing trend of offshoring F&A processes as a shared service to the captive centers. F&A offshoring is second only to IT offshoring in terms of maturity, market size and growth rate. The report presents an overview of the global and Indian FAO landscape, including recent trends and drivers for growth. This deliverable contains case studies that chart out the evolution, and highlight the salient features of players who have successfully implemented captive F&A offshoring. Finally, the challenges and best practices in F&A offshoring have been discussed.

The concept of ‘Matrix Structures’ was initially developed to help companies improve their delivery capabilities and optimize on resources. Matrix Structures are indeed required to effectively manage teams located in different parts of the world and is important to clearly segregate the reporting for primary activities (such as R&D ) and other aspects (such as HR). It is also the most flexible structure within which one can easily move around work without disturbing the structure of the teams in other locations.

During the global recession, many technology companies in India were forced to rationalize their operations in order to survive. As a part of the rationalization process numerous employees were/are being retrenched .This report focuses on the legalities involved in retrenchment as per the India Law and provides best practices followed by companies

Dwelling into details of some of the trends of compensation across Software Product Development companies in Bangalore, Pune and Chennai, this report highlights that the year 2009 has seen a plateauing of salary with over 27% of the participating organizations announcing a salary freeze across the board. This percentage is further expected to increase in the coming months. The average increment for 2009 as announced by few of the participating organizations ranges from 5% to 12%.

The study brings to light a detailed assessment of cost of running a product engineering captive in India based on a survey conducted amongst 25 R&D centres spread across locations such as Bangalore, Hyderabad and Pune, which happen to be the key locations for R&D Offshoring in India. The study highlights that in the year 2008, the cost of running an R&D centre in India has come down by at least 6 per cent when compared to 2007 in absolute dollar terms. It promptly also underlines that with the current manner in which these captives are taking proactive measures for optimizing their cost points, coupled with the declining trend of Rupee against dollar, can work in their favour and help them reduce the cost by about 10-12 percent over the next 12 months.