The Shared Services operations of large MNCs extends advantages of branding by giving organization-wide benefits like cost, talent, process improvement, service delivery etc. Thus it is pivotal for firms to design a strategic model to organize their Shared Services activities. A model that can combine multiple cross functions affords distinct financial advantages, and further adds to the benefits of building functional centers of excellence such as F&A, HRO etc. In this report, we will examine the quantitative and qualitative benefits that can be drawn by combining several functional streams into an overarching Shared Service Center of Excellence

Captive centers across verticals are increasing their breadth of operations to showcase additional value. There is a growing trend of offshoring F&A processes as a shared service to the captive centers. F&A offshoring is second only to IT offshoring in terms of maturity, market size and growth rate. The report presents an overview of the global and Indian FAO landscape, including recent trends and drivers for growth. This deliverable contains case studies that chart out the evolution, and highlight the salient features of players who have successfully implemented captive F&A offshoring. Finally, the challenges and best practices in F&A offshoring have been discussed.

Note: This report is part of both the Operational Efficiency and Shared Services Modules