Recent Trends in HRO Processes Globalization
Certain new processes (in addition to the standard payroll, compensation and HRIS processes) in the HRO domain have entered the Globalization arena. Zinnov 2009 Benchmarking Study discovered several companies successfully globalizing the following HRO processes
- Employee Data Management
- Severance Management
- Health Administration
- Cobra
- Learning
- Performance Planning
- Global Mobility
- Leave Processing (Short term)
Source: Zinnov 2009 Benchmarking Study
Average Cost per FTE for Global HRO Location = 18,000 USD per Annum. Data from over 100 companies with > 200 FTEs in HRO shared services
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Zinnov Launches 2010 HRO Benchmarking Studies
Zinnov is launching a comprehensive 2010 HRO survey to address the following needs:
- Process level benchmarking: The need to understand how peer group companies are performing across various metrics and various HRO processes is becoming critically important as companies continue to look for cost savings
- Lack of Disciplined Methodology: Average of Average really does not mean anything to many executives. Many benchmarking studies do not provide the correct granular level information and aggregate too much resulting in poor decision making. We have designed a powerful methodology to solve for this
- Comprehensive Taxonomy: Our taxonomy and quantitative modeling is very powerful as you will get analysis by location, by process, by metrics and by engagement model. A revolutionary approach in benchmarking. Click here to sign up
Plus Global Locations Analyzed by Zinnov for tracking Global HRO talent pool. We have designed a robust quantitative methodology to measure and validate city level talent pool. A new revolutionary breakthrough model in the industry
Talent Pool Snippet from Egypt: "Since the university courses are not in par with industry requirements, companies have to invest in training employees. It usually takes between 6 to 8 months for an employee to reach productivity levels "
Senior HRO executive from Egypt, 2009 Zinnov Talent pool research |
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Interesting Graphs from Zinnov 2009 Benchmarking Studies
- How does the quantity and quality of talent pool look like in emerging HRO cities?
- Globalization Maturity by Process
- Evolution of English Language Capability by Country
- HRO Globalization Value Chain
- Steps to Globalize (Based on comprehensive Interviews and Zinnov Analysis)
Global HRO Trends:
Sound bites from the global grounds:
"18 months back the attrition hit 27%, when employees left for better prospects and compensation. We revised the compensation and gave additional responsibilities to the existing employees and have now brought down the attrition to 11%"
Manager, HR Shared Services.
"Our cost advantage is dropping from 1/10th advantage (compared to US cost)to 1/7th advantage"
Source: Discussions from Confluence 2010- San Jose CA
"The new healthcare change will force more HRO jobs to be globalized as companies will relook all people costs again"
Source: Discussions from Confluence 2010- San Jose CA |
