Benchmarking and Analysis

Benchmarking services support effective strategic and operational decision-making by providing industry specific data through analysis and best practices.

Operations Cost Analysis and Best Practices
Each critical component of the operations cost (namely people cost, infrastructure, communication etc) would be analyzed and benchmarked with the industry. This would help members to not only understand their current operational efficiency but also foresee emerging trends and plan against cost escalations well in advance.

Productivity Analysis and Best Practices
There are many different approaches to productivity measurement and each approach requires careful consideration. As a first step, we will analyze the trends and practices in the industry and come up with a high level of productivity metrics and drivers, which can be used across companies to measure a center’s productivity. The next step would be to introduce more granularity and define the metrics for each task.

Innovation Management and Best Practices
As a part of this service, members would gain concepts, tools and techniques to foster, measure and deliver innovation out of India Centers